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Returns & Refunds

If you need information on returns, exchanges or refunds read on:

  • Thank you so much for ordering with us at Good Thing!
    With online clothing and footwear orders we understand it can be hard to ensure the right fit.  We are happy to exchange items for another size, or if the item is just 'not right' in terms of style etc we can issue a refund.
    This is provided items are returned at your expense in original condition, packaging, unsoiled and unused. 
  • Please be in touch at to arrange.
    • We are happy to provide further 'fit' information over the phone if you would like to call prior to ordering online so please call us on 09 8152052

    • If your item arrives damaged or faulty please contact us as soon as possible. You will need to return it to us unused and in original packaging, so we can determine whether it can be replaced or refunded. This is in accordance with your rights and our obligations under the Consumer Guarantees Act. Your postage costs can also be reimbursed.

    • Any returns should be sent to Good Thing: 849 New North Road, Mt Albert, Auckland 1025  

    • When returning any item to Good Thing we recommend you send it with a tracking number to avoid items getting lost in transit. 

    • Again, thank you for shopping with us and please be in touch for any clarification or assistance.